Can I get a refund?
Short answer
The free trial exists so you can judge a plan before paying. A Full Plan is not refundable once generation has begun, and a started month is not refunded. If something went wrong on our side, we will put it right.
Key points
- Use the 7-day trial to decide.
- One-off plans: non-refundable once generated.
- Your legal consumer rights are not affected.
Why there is a trial
The 7-day free trial is there so you can see your plan before paying for it.
After you pay
A Full Plan is delivered in full when it is generated, so its fee is not refundable once generation has begun. A subscription can be cancelled at any time, for future billing periods; a period that has started is not refunded.
When it is our fault
If you were charged twice, charged for a plan that had completed, or never received a plan you paid for, contact us and it will be fixed. Nothing here limits the rights consumer law gives you where you live.
Related questions
How does the free trial work?
Every plan starts with a 7-day free trial: your first 7 days of the plan plus its full analysis, with no card needed. If it ends unpaid, the plan is frozen, not deleted, and paying resumes it.
Read the full answerHow do I cancel a subscription?
From your account, at any time, without contacting anyone. Future billing stops and everything already generated stays in your dashboard. A subscription also ends by itself when its plan is completed.
Read the full answerWhat happens to my information?
It is used to build and deliver your plan and nothing else. Your answers go to specialist providers to generate the plan, without your name or email. Nothing is sold, and you can delete everything yourself.
Read the full answerThanks. That helps us improve this answer.